Ds Death

[amk]

Hmmm ... I have a sinking feeling here ...

Me too...

Of course it's a holiday so FIRST is closed until Monday. I will call first thing. Did you talk to them on Wednesday? If so, do you have any idea how long it will take to get a functioning DS and what the process is? Thanks for your help!

--Ann

[DarkOps_Developer]

OK, this is what happened to the best of my knowledge: student performed multiple attempts at firmware upgrade without realizing flash drive should be installed before power-up, finally powered the DS down, after rebooting was able to upload new firmware. While uploading the new firmware, the system rebooted (possibly because it was supposed to). No interruption of this process was performed. Upon rebooting, DS shows "KwikByte" splash for several seconds then goes to blue screen w/ cursor in upper-left corner.

Not sure what may have happened here. I have personally reflashed over 1000 (yes that is 1K) Driver Stations with out these sort of problems?

On a related note: it is not a requirement to power up the DS with the USB memory stick installed. Again, I have never done that here at FIRST. I am wondering what USB stick is being used?

[rfolea]

- - - HOW TO FIX A DEAD DS - - -

If you have inadvertently loaded a bad image into your DS,

Contact KwikByte at: support@kwikbyte.com

They will take care of you.



FIRSTs official Policy:

"This situation is not covered under the warranty, so you can expect a charge for this service"

[rfolea]

- - FOLLOWUP - -

Sent our DS to KwikByte to get it restored after our stupidity rendered it useless.

Was happy to find out that these guys are serious about helping FIRST folks.

They were gracious, helpful, courteous and FAST. Had our DS back before I knew it.

Thanks KwikByte!

[lafleur]

we are also having problems, but it looks like a hardware issue...

see: http://forums.usfirst.org/showthread...highlight=team


tom lafleur
mentor team 812

lafleur@lafleur.us

[Joe Hershberger]

Any idea what this is? Could it be a way to recover at home?

[Mark McLeod]

Any idea what this is? Could it be a way to recover at home?

Talk to Jason on Team 340.
They've ordered one to try repairing their own DS.

Of course, it sounds like misuse of this device could result in yet more corrupted factory images...

[DarkOps_Developer]

Any idea what this is? Could it be a way to recover at home?

NOTE: FIRST has not yet verified the operation or the use of this device on the Driver Stations. We will be testing it soon as we receive one.

[DarkOps_Developer]

FIRST has tested the KwikByte Device and has reprogrammed multiple blown imaged Driver Stations. There does not seem to be any issue with using the raw_otb.bin file and following the procedures outlined in KB's documentation. Further testing will be done.