Re-Image Classmate - Rookie teams

[noryb009]

Today I went to CTL's Support site, started a chat with their support, and told them what was happening. They went straight to the display drivers not being loaded and sent me a link to download the driver file from their ftp site. Unfortunately, I have misplaced the paper that I scribbled the link onto and cannot find it. From their site I downloaded a .zip file, extracted all files, and ran setup. After a quick restart...our E12 is working perfectly...except we cannot activate Windows 7. I did keep the .zip file in case I encounter a similar problem in the future.

This driver worked for our E12.

We are also still having problems with activating windows 7.

[PeterTarsoly]

We are also still having problems with activating windows 7.

We're having the same problem over here. Just acquired a 2014 model from First Choice, and even though the imaging process worked smoothly it won't activate.

[adnewhouse]

Our team is also having trouble activating our classmate e12 image. The imaging process itself went fine though.

[JZimb006]

Hello All--

After being locked out of our school for the first half of the week due to cold weather, we finally were able to bust out our Classmate and start working with it -- only to get these errors:
(This is the message I received from one of our mentors)

"We attempted to image the new ClassMate, using the provided USB drive. The script on the drive failed, unfortunately, saying that there was an error reading the Windows Image File (WIM) E12_DRV_2014_130913.wim.

We went to the USFIRST website to re-download the image file. That image file is no longer available, but there is an updated file: E12_DRV_2014_171213.wim. We copied the updated image file and associated batchfiles to the USB drive, which we then used to successfully image the Classmate.

It won't activate Windows 7, however. We get a repeated error when he tries to activate: "0x8007232B DNS Name Does Not Exist". Microsoft states this is an error finding the KMS server (Key Management Server) and advises either to specify the explicit name of this server, or to enter in a MAK (Multiple Activation Key) key. Neither is included in the package. We'll only have 7 days of use unless a valid key is provided.


Error Message:
0x8007232B
DNS name does not exist. KMS client The KMS client cannot find KMS SRV RRs in DNS. If a KMS host does not exist on the network, a MAK should be installed. Confirm that a KMS host has been installed and DNS publishing is enabled (default). If DNS is unavailable, point the KMS client to the KMS host by using slmgr.vbs /skms <kms_host_name>.Optionally, obtain and install a MAK; then, activate the system. Finally, troubleshoot DNS."

Of course, now I see on the FIRST website that it explicitly says: DO NOT IMAGE WITH USB, but it is too late.

I got all of this information from one of my students who attempted to do this at home last night -- I see there is a Driver Fix available for download -- does anyone know if that would help with the error I am getting?

Thanks for all of your time!

[gto70ski]

Kevin,

I went to the 2011 KOP website and downloaded the Windows 7 activation procedure. However the next line for a download of the activation fix zip file no longer has a link?

Thanks,

[Kevin O'Connor]

I got all of this information from one of my students who attempted to do this at home last night -- I see there is a Driver Fix available for download -- does anyone know if that would help with the error I am getting?

That fix will not resolve the activation issues. It was written to resolve an issue with image shipped on the Classmate where the Driver Station software would not launch properly in the Driver account.

[Kevin O'Connor]

Kevin,

I went to the 2011 KOP website and downloaded the Windows 7 activation procedure. However the next line for a download of the activation fix zip file no longer has a link?

Thanks,

The 2011 file discovered by some teams contained a 2011 license key embedded within it. That file has been taken down.

[Matt Pilotte]

When we imaged our E12 the graphics suddenly went to a distorted view, similar to watching a standard TV show on an HD TV using the stretch feature. When we went to change the screen resolution, the only option was 800X600 which was actually greyed out and not able to be changed. The only display driver that was available was the Standard VGA driver that ships with Windows 7. We reimaged our E12 6 different times, making new USB images each time, 4 times using E12_DRV_2014_171213.7z and twice using E12_DEV_2014_171213.7z. Each time we experienced the same problem with the display drivers.

Today I went to CTL's Support site, started a chat with their support, and told them what was happening. They went straight to the display drivers not being loaded and sent me a link to download the driver file from their ftp site. Unfortunately, I have misplaced the paper that I scribbled the link onto and cannot find it. From their site I downloaded a .zip file, extracted all files, and ran setup. After a quick restart...our E12 is working perfectly...except we cannot activate Windows 7. I did keep the .zip file in case I encounter a similar problem in the future.

Hi Robert, thanks for this added information.

When you are trying to activate Win7, are you connected to a school network? We have seen issues where the Classmate is connected to a network that is either blocking network ports (both 80 and 443 need to be open in order for activation to succeed), or the handshake between Microsoft and the Classmate encounters a problem. We are working with Microsoft to determine a clear resolution for the different error codes that can be generated when activation fails.

If you are attempting activation on your schools network, how is the IP address assigned to the Classmate when connected to the network (e.g. DHCP or static)? We have received reports from teams with issues when trying to activate over their schools network in the past. I suggest trying the activation on a different network, perhaps using a connection at home, and see if that is successful. We have verified that all the images posted on Intel’s site do activate correctly, in my experience failed activation is usually caused by a network issue.

[Robert Steverson]

Hi Robert, thanks for this added information.

When you are trying to activate Win7, are you connected to a school network? We have seen issues where the Classmate is connected to a network that is either blocking network ports (both 80 and 443 need to be open in order for activation to succeed), or the handshake between Microsoft and the Classmate encounters a problem. We are working with Microsoft to determine a clear resolution for the different error codes that can be generated when activation fails.

If you are attempting activation on your schools network, how is the IP address assigned to the Classmate when connected to the network (e.g. DHCP or static)? We have received reports from teams with issues when trying to activate over their schools network in the past. I suggest trying the activation on a different network, perhaps using a connection at home, and see if that is successful. We have verified that all the images posted on Intel’s site do activate correctly, in my experience failed activation is usually caused by a network issue.

We have tried activating Windows from the school, my home, and via an iPhone hotspot. In every instance we get the exact same results. We click to activate Windows and immediately receive a Windows Activation Error. This error occurs immediately, like in less than 1 second after starting activation. Error Code is always 0x8007007B and the Description states: "The filename, directory name, or volume label syntax is incorrect." Our product now says we only have 6 days remaining to activate Windows. When we first started our Classmate E12 straight out of the box, without first trying to reimage, we got the same Windows Activation error but in this instance the system said Windows Activation had failed and our copy of Windows was Not Activated...0 days remaining to activate.

[gto70ski]

Matt,

Same with me. I tried activation from a Ethernet connected home network behind a fiber optic WAN network router and from work over a wireless network. I changed the activation error code generated by unchecking things in the DNS tab for advanced TCPIP properties.

Fred