FedEx Shipping glitch

[FRC1760]

I have been trying to fill out the on-line shipping form at fedex.com. When I list my dimensions as 47x47x68 - the system generates and error saying my lenght must be less than 48 ins.

I talked to a nice man at Fedex tech support who had no idea what was going on. He insisted that my shipment must be less than 150 lbs to use 3 day freight. He insisted that the web site was working fine and everything was due to my 'special deal' or my computer. He also suggested my internet connection was bad or my computer was messed up. He had no 'back-up' support or escalation procedure, so we were pretty much at a stalemate.

I have since tried two other computers and two different browsers. (Firefox seems to have trouble with the service type - so I couldn't even get to the length.)

Any ideas? (I will try again in the morning - both the on-line system and the help desk.)

[FRCOPS]

We have found that this error occurs when your browser's (old) cookies have not been deleted. Your browser also needs to be set to accept (new) cookies as well as allow for pop-ups.

If using Internet Explorer, click on Tools and then Internet Options. You will then see a button in the middle of the pop-up which reads, Delete Cookies. Click on that button, close OUT of your browser entirely and then re-open it and try to login again.

Try to prepare and print your airbill again.

Please call FIRST Team Support at 800-871-8326 (dial 0) for help with trouble-shooting any FedEx Online Shipping Administration problems.