FedEx wants account number

[2010FRC1001]

We called the number for FedEx Freight from the manual. They told us we need an account number. What is our account number? They also told us not to call again before next week, since they have not finalized their plans.

[2010FRC3242]

We have called FedEX three times to schedule our pick up. Each time they have told us that they have not received official word that they would shipping the robots. Has anyone else had this problem?

[FRCOPS]

Your bill of lading has pre-printed billing information on it. You do not need a FedEx account number.

The representative on the phone may not be familiar with FRC. FedEx is a big company, and only a few employees work directly with FRC to administer the shipping donation.

When you call FedEx, let them know that you would like to schedule a freight pickup and you already have a bill of lading with billing information on it. You can read it off to them if necessary. If needed, ask for a manager. Customer service managers should be familiar with the FedEx donation to FIRST Robotics Competition and be expecting team calls.